Ever got caught up in a ping-pong of email exchanges with a client or someone important? On hindsight: Was there a time that it felt awkward and worse; heavy and underpinned with some (or with a lot!) of grief?
Email is not bad as it is convenient and quick. But take caution: It can get impersonal and I would liken it to yourself relegating the other party as if he or she is like an ATM machine. Punching through 1 or 2 emails on a certain topic isn't wrong, but if this # reaches like...15- 20 emails, wouldn't it be easier for everyone to just call (and better yet, set up an in-person meeting)?
The advent of technology just made most of us lazy and we tend to hide behind the computer to manage people and face issues. I have always maintained the best way to manage clients is by TALKING to them. Set up a proper dialogue. Call them up. Better yet, get out of your bum and reach out and be with them.
Email is not bad as it is convenient and quick. But take caution: It can get impersonal and I would liken it to yourself relegating the other party as if he or she is like an ATM machine. Punching through 1 or 2 emails on a certain topic isn't wrong, but if this # reaches like...15- 20 emails, wouldn't it be easier for everyone to just call (and better yet, set up an in-person meeting)?
The advent of technology just made most of us lazy and we tend to hide behind the computer to manage people and face issues. I have always maintained the best way to manage clients is by TALKING to them. Set up a proper dialogue. Call them up. Better yet, get out of your bum and reach out and be with them.
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